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We aim to respond to all written communication as quickly as possible and within 20 working days. Read more about how we manage your correspondence.

Before contacting us, please take a look at our contacting City Hall and the Mayor pages, where you may find the answer to your query.

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The more details you can share about your disability and how it impacts your daily life, the better we can help you and accommodate your needs. The Public Liaison Unit will try to offer any reasonable adjustments to support your request.